Terms and Conditions

Your dog must be in good health and be fully vaccinated or Titre tested

No in season bitches will be allowed or those up to 3 weeks after their season start for reasons of hygiene and the consideration of male dogs who might be sharing any group sessions

We like to welcome all dogs to our pool although we do take exceptional care when allowing those banned breeds into the facility. Banned breeds including XL Bullies must be muzzled until pool side and can only be booked for an exclusive session although may share the pool with one dog of their own household. Owners of XL bullies or banned breeds MUST have an exemption certificate or third party insurance

Please ensure your dog does not eat within 2 hours before they enter the pool

It’s a great idea to make use of our exercise field to possibly move their bowels before pool time.

While we understand accidents can happen, if your dog defecates or vomits in the pool the session will have to be stopped and you must leave the pool immediately while we run a sanitising process. There will be no refunds for lost time in the pool, however any patrons sharing the pool with you will be given a voucher for a free swim at our cost.

All dogs must have their claws clipped short to prevent puncturing the pool liner. Entry may be refused if your dogs claws are sharp. We can assist with his on request at a cost of £10 per dog.

We encourage dogs with injuries or those recovering from surgery to use our pool as this is a fantastic aid to most recovery procedures, however please consult with your vet to ensure that his type of exercise is suitable for the recovery process.

All dogs must be kept on a leash and under your control when travelling to the pool and fun area

All dogs must be clean, brushed or blasted before entering the pool. This is best done at home before your session time to maximise your time in the pool. We do however have warm hose down facility on site to remove any dirt that may have been picked up from our play area.

NO SHAMPOO, SOAPS OR ANY OTHER DETERGENT IS TO BE USED WHEN WASHING DOWN YOUR DOGS BEFORE OR AFTER THEIR SWIM

If your dog has been swimming in ponds, lakes, rivers or any other water source up to and including 48 hours before coming to Doggie Paddle please wash them with a suitable shampoo at home so as not to transfer any bacteria or algae into our pool.

Should your dog be reactive we must trust you to make us aware before your booking, this can be done by completing the ‘anything else we need to know’ box on our booking form. You will need to agree that should your dog show any signs of unwelcomed aggression or dangerous behaviour. You can still come along BUT you MUST book a solo session

Dogs who had or have suffered diarrhoea within 48 hours of your session cannot enter the pool. We ask that you reschedule your session

For the avoidance of any doubt, you are responsible for any dog in your control whether it belongs to you or not you remain the legal and responsible owner.

You are responsible for the welfare of your dog. We will not tolerate the mistreatment of any dog at Doggie Paddle. If we have any concerns about the welfare and treatment of any animal we reserve the right to make a report to the necessary authorities.

Dogs must be accompanied at all times while enjoying any part of our premises, it will never be allowed to swim or play without adequate supervision. For the avoidance of doubt remaining in your vehicle or visiting other patrons on site is not adequate supervision. We provide a suitable undercover viewing area and outdoor seating for your comfort at pool side and in the play paddock to ensure you are adequately accompanying your dog.

Your 30 minute swim includes your time entering and exiting the pool, both you and your dog are asked to exit the pool 5 minutes before the session ends on time so that patrons following are allowed their full pool time. If you yourself want to join us in the pool please arrive appropriately dressed or use our changing room to be ready for your session and benefit from your full time slot.

It has been medically proven that a 1 minute swim is equal to a 4 minute walk for dogs therefor we do encourage a minute or so break during the session and no more than a 20 minute swim time subject to agility or fitness of your dog. This is at your discretion since you know your dog best

Dogs MUST NOT be thrown or pushed into our pool, this will discourage them to swim or enjoy the facility and possibly cause them to be anxious which in turn could make them unpredictable in their manner. You will be asked to leave with no possibility of a refund and asked not to visit us again.

Any dog booked into a group session showing signs of aggression to others will be asked to leave without refund and encouraged to book a solo session in future.

If you chose to enter the pool with your dog, this will be entirely at your own risk and at the discretion of the session leader

Children over the age of 16yrs are welcome into the pool during solo sessions but must be accompanied by a responsible adult who can swim unaided and is over 18 years of age on a 1 to 1 basis ( i.e 2 children – 2 adults etc) to a maximum of 3 people in the pool including our staff member. If you enter the pool you must be a confident swimmer or use a flotation device if required, be able to have head and shoulders above the water line when standing and be both comfortable and confident in the water. Again your child is your responsibility and while we want you all to have fun there must not be any actions that breach normal pool areas such as bombing, jumping diving etc. for clarity our pool is 4ft (1200cm) deep and our access ladder is tested safe to 16 stone. Only 1 person can use the steps at a time.

You agree to leave our facilities in the same condition as when you arrived and you are responsible to take away your doggie waste or any litter with you when you leave.

We use our best endeavours to ensure that our facilities are safe for both you and your animals however the nature of the fun play areas (eg the paddock beyond) may be muddy or slippery at times thanks to the British weather so when it is wet you really must exercise common sense and caution when using our facilities.

The ramp into the pool is for dog use only as is the diving board. Please do not use it to enter or exit the pool.

If you want to get into the pool please ensure you wear sensible footwear ie slip on soft soul shoes, canvas or rubber uppers or verruca socks are a great and cheap alternative, something to slip on that will not damage the pool floor or hinder your use of the premises. There will be no flippers, goggles or masks

All and any toys brought to the site by yourself must be able to float i.e rubber or plastic so as not to foul the water. However be aware that if you bring your own toys to a group session other dogs may get hold of them in their play time.

A booking fee of £10 per animal must be made at the time of booking unless other arrangements have been made with the management and pay the cash balance on arrival. This system makes it easier to manage deposits lost when non attendance occurs and save monetary issues or delays where refunds might be due. You will not be allowed to attend your session unless payment has been made in full. We do not take credit/debit cards as the commission charged would affect our prices to you. We support the Use it or Lose campaign to maintain our British history of cash awareness and maintenance. Please support saveourcash.co.uk.

Patrons may reschedule their own booking on line up to 24 hours before it’s due to start without loss of payment

If you cancel during the 24 hours before your session is due to start we will provide a voucher for the full value of your booking if you have prepaid or issue a refund minus £10 cancellation fee (your deposit)

If rescheduling or cancellations are attempted outside the 24 hours there will be no refunds and you session is not transferrable applies if you have prepaid

As a good will gesture however should Doggie Paddle be able to resell your spot successfully to another client we will be happy to provide you with a voucher to the full value of your booking if you prepaid.

If we have to cancel a booking due to non-compliance with any of these terms and conditions we reserve the right to refuse a refund if you have prepaid

Discounts and promotional codes must be claimed at the time or booking, these codes cannot be applied retrospectively and no refunds will be given for discounts unclaimed

If for any reason other than our own, you turn up at the wrong time or to the wrong session you will still be charged the full rate if you have prepaid.

Please use the directions given by our post code and our email rather than Google maps as on occasion they have been known to be wrong

Your half hour session includes time taken to enter and exit the pool we ask for your co-operation in entering and exiting the pool to respect the next clients session time

We operate in all weathers rain or shine but with our British weather being unpredictable there may be times when the operating conditions might prove to be dangerous, safety comes first.

Sessions may be cancelled or paused if there is thunder or lightening that is considered threatening to you, your animals other patrons or our session leaders. The pool will immediately be closed for a minimum of 30 minutes after the first sign of lightening or if strong winds are present (in excess of 40mph) or if the Met office issues a warning that may affect Doggie Paddle.

If for any reason weather or other danger threatens safety causing us to cancel a session you will be issued with a voucher or sent a link to the full value of your session if you have prepaid even if there’s only a few minutes left

We will use our best endeavours to ensure the safety of you, your guest and your dog whilst at Doggie Paddle. In the absence of any negligence or other breach of duty by us the use of our facilities is at your own risk.

In the absence of any negligence or other breach of duty by us we are not responsible for any theft, damage, destruction or loss of your property or belongings while using the facility. This includes in respect of any vehicles and contents parked during your visit

If you have a complaint and/or concerns including in regard to another patron or their animal then you must notify one of our team as soon as possible. We will endeavour to fully investigate any complaint or concern you might have and provide a full response. Whilst we deal with any complaint and or concern in a fair manner we reserve the right to use our sole discretion in how we deal with any such complaint or concern raised

While we fully stand by our belief that our facility will aid your dog in surgery recovery, weight loss or other needs we must stress that we are NOT Hydro therapists and no medical advice will or can be given. It’s your responsibility to speak with your vet and get their opinion. Please use the form provided. HOWEVER, we do have a trained member of staff in Canine massage therapy and Reiki. Please ask when you book to ensure she is on duty

You consent to us using your photographs and videos of you or your dog on our web site unless you specifically advise otherwise before a session begins

We have no control over the posting of photographs or videos on social media taken by other users of our facilities. We do ask that you all be considerate of others when posting your own content

We at Doggie Paddle will not tolerate physical or verbal abuse to its staff or clients. Threatening behaviour will not be tolerated and will result in you being asked to leave immediately and to not return or attempt to re book. We reserve the right to refuse admission to any person or dog for any reason and to be asked to leave at any time without a refund.

No vaping or smoking on site

Please note that we use CCTV for security and training purposes

If you chose to swim with your dog we do suggest that you wear a long sleeved Tee shirt and shorts in the water to help prevent you being scratched

We have a full range of life jackets and flotation jackets available for your dog if you should have concerns about your dogs ability or confidence in the water. Please ask us to fit them for you at the time of booking so they are readily available for your session.