Privacy Policy | Doggie Paddle

1. Information We Collect

To provide a safe and professional swimming experience, we collect the following personal information:

Account Details: Name, email address, and encrypted passwords for club membership.
Owner Information: Phone number and residential address.
Dog Information: Name, breed, sex, weight, and date of birth.
Veterinary Data: Your vet's contact details and address as required for safety consent.
Medical Records: Information regarding your dog's health conditions, medication, and swimming suitability.

2. How We Use Your Information

We use this information strictly for the following purposes:

To manage your swimming club account and booking history.
To verify safety requirements and veterinary consent before a swim.
To contact you regarding your appointments or changes to our schedule.
To allocate unique membership numbers for loyalty rewards.

3. Data Storage & Protection

Your data is stored securely using industry-standard cloud infrastructure (Firebase by Google). We do not sell, trade, or transfer your personally identifiable information to third parties. Only authorized Doggie Paddle staff have access to your dog's medical and safety notes.

4. Member Rights

You may log into your dashboard at any time to view your booking data. If you wish to close your account or request the removal of your personal data, please contact us at the email address provided below.

5. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: swim@doggiepaddle.co.uk.